Not resolved

DHL, Ghana, want £185 to put 3, 1Kg bars in a box for airfreight to the UK from Accra. With typical UK labour rates of £30/hour for skilled tradesmen, how do DHL explain such an excessive fee ?

FEDEX are much cheaper ! A DHL Accra, former manager, is in jail for thieving airfreight money sent, DHL even said that Florence Barnes, the manager, had never worked for them. Should anyone trust their goods to such a company ? If they refund airfreight cost, they do not refund the sum paid and charge delivery for a refund cheque, post-dated, 7 days after issue.

How do such bad companies sustain business ? To me, DHL are totally useless.

Product or Service Mentioned: Dhl Ghana Delivery Service.

Reason of review: Poor customer service.

Monetary Loss: $500.

Preferred solution: Full refund.

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